Ref No: AM17600
County Clare, Republic of Ireland
Account Manager - County Clare.
Our client seeks an Account Manager to join the growing customer service department based at their ur manufacturing facility County Clare. This will be a key, front office, commercial role in the in the company and requires someone coming from a fast-paced environment. Working with a team of Production, Procurement and Engineering professionals, this is an excellent opportunity to grow and progress your career.
• To host customer conference calls, emails and meetings both off-site and on-site
• To manage the customer order books both in terms of the customer portal and the ERP system
• To manage the information flow between the customer and the internal department through appropriate/relevant media formats
• To process identified reports including on-time delivery, forecasting and sales v forecast
• To report and monitor on key performance indicators for the Customer Service Department
• To manage the quotation process through receipt, distribution, submission and feedback to the relevant departments
• To participate in the ECN process including the liaising with customers on ECN’s
• To help manage the “Hub” system for customers, including the processing of paperwork, stocking, replenishment and distribution
• Identify improvement areas with the Customer Service function and work to implement same
• Work within the team environment to ensure day to day functions and customer care is maintained and upheld
• As part of this role there may be a requirement to travel nationally and internationally
Interested applicants should have professional experience in a relevant sales or customer service role.
Ability to multitask and juggle several responsibilities simultaneously
Strong written and verbal communication skills
High proficiency in Microsoft Office (in particular Excel)
• Good attention to detail and organisational skills
• Proficiency with common customer success and customer relationship management software, such as customer specific portals & ERP systems