Job Description

Graduate Machine Tool Service Engineer

Ref No: AM17398

Ireland

Competitive salary

Graduate Machine Tool Service Engineer

There is flexibility as to where the successful candidate should be based.

JOB RESPONSIBILITIES AND DUTIES:

Reporting to the Service Manager, the role is to support the company’s customers through field machine tool installation and servicing work.

 

Responsibilities include:

Installing, servicing, maintaining and repairing all machine tool equipment sold or serviced by the company.  

  • To acquire a complete working knowledge of all equipment sold by the company.
  • To co-ordinate and co-operate with other staff members to ensure the smooth and professional operation of the Service Division.
  • To assist in training and safety procedures with customers.
  • To offer technical advice and assistance to customers.
  • To ensure that administrative work is completed and submitted on a weekly basis, i.e. job reports, part returns notes, overtime sheets and expenses.
  • To assist the Service Manager in all other duties requested by the company.
  • To liaise with agents and principals of the company as required in providing technical support to customers.
  • Attend factory training at the company’s principals abroad, as part of your training and continual development.
  • To observe the company’s safety procedures and keep safety as a priority in all work activities, including driving company vehicles during the course of your work.
  • To observe customer safety instructions while at customer premises.
  • To observe customers’ non-disclosure requirements where they exist.

 

The Person:

Interested applicants should be highly motivated and enjoy continuous learning, working independently and at times under pressure on a wide variety of machinery.  As you represent the company with customers, you must be highly professional in all aspects of your work.  You must enjoy problem solving and taking a structured approach to your work.  As part of your work, you will receive regular and on-going training both in Ireland and abroad in a wide variety of machine tools and technologies.

 

Pre-requisite Experience/Skills/Abilities:

  • An interest in developing a career in Field Service or Machine Tool service.
  • Ideally an electrical/electronics/mechatronics/mechanical degree qualification
  • Ideally strong mechanical aptitude/experience
  • Ideally a working knowledge of hydraulics, pneumatics, CNC controls.
  • Ability to work under pressure during customer machine breakdown situations
  • Ability to manage and undertake machine tool installations
  • Full clean driver's licence essential
  • Ability to work with customers, other service engineers and with suppliers to resolve customer breakdowns.
  • Strong communication skills: be able to communicate in a clear and concise manner with customers via telephone or person or in writing. Must have a professional demeanour in all communications.
  • Available to travel abroad for training and infrequent servicing work.
  • Proficient personal computer skills including electronic mail, record keeping, word processing, spreadsheets, etc.

 

         

This position will attract a competitive salary to include overtime, pension, sick-leave policy.  Company vehicle, laptop and mobile will be provided together with full set of service tools as required.

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