Job Description

Technical Administrator - Dublin 12

Ref No: AM17483

Co. Dublin, Ireland

Competitive salary

Technical Administrator - Dublin 12.

Our client is responsible for the registering of gas installers and regulating their activities with respect to safety. We have been retained to recruit a Technical Administrator.

Job responsibilities include:
• Responsible for drafting of technical procedures
• Ensures efficient and professional administration with high standards of customer service
• Process regulatory products in a timely and accurate manner
• Receive complaints from customers and ensure all information/data is accurately captured and recorded in the database
• Coordinate all complaint-processing activities including data collection, review, investigation, evaluation, follow up with customers for additional information
• Ensure final processing is completed and reviewed in a timely manner
• Escalate issues where appropriate
• Participate in technical calls and disciplinary meetings
• Collect and report on performance metrics to support management review and process improvement activities

Interested applicants should have:
• A technical or engineering background would be an advantage
• Good IT skills essential, including Microsoft Office programs and Smart sheets
• Strong verbal and written communication skills (including communication of issues and facts and reporting on ideas and solutions)
• Good planning and organisational skills
• Excellent customer service skills
• Attention to detail and compliance
• Excellent interpersonal skills and able to build positive relationships with co-workers and clients alike
• Flexible team player who can participate with cross-functional teams and projects
• Ability to adapt to shifting priorities, to work with minimal supervision and be able to resolve problems
• Interest in regulatory affairs, motivated to learn, to improve processes and to progress

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