Job Description

Customer Services Representative - Co Wexford

Ref No: DT17856

County Wexford, Republic of Ireland

Competitive salary

Customer Services Representative - County Wexford.

This is a temporary role of 9-12 months' duration.

As Customer Services Representative you will provide a high level of focus against key accounts in the region. This position will be responsible for ensuring a high level of Customer Service through effective communication. The role will involve interfacing with customers worldwide, managing their orders from receipt through to delivery, monitoring their future demand, delivering high levels of engagement, and managing all issues to ensure development of effective corrective actions. All of the above will be delivered by the successful candidate while at the same time ensuring the company continues to attain its manufacturing goals.

Key Responsibilities:

• Develop supply chain programmes to improve supply chain efficiencies
• Consult with customers, sales and suppliers in order to improve performance, products and services, or operational solutions (e.g. freight and handling estimation, optimal supplier, load consolidation and distribution carrier selection)
• Manage future demand through proactive liaison with customers, planning and production and stakeholders within the system
• Review customer and advise using knowledge of transport capabilities and provide feedback to customer of changes if required
• Manage customer issues ensuring effective communication internally, trend analysis to facilitate in development of corrective actions, and follow up to ensure close out of issues, and effectively manage communication on progress with customers
• Process orders for goods and services with business partners, customers, suppliers, and company associates, either through direct telephone contact or other electronic means, in order to increase speed and accuracy of order transactions
• Follow up with customers on products and services through monthly S&OP process and yearly customer satisfaction survey to determine satisfaction and to gain information for improvement
• Liaise with customers, vendor schedulers, production planners, operations, and quality assurance
• Gather and analyse key logistics metrics using data collection techniques (e.g. downloading of transactional data to spreadsheet format) to report results to Senior Management to be used in business plan and strategy development

Skills and Experience required
• Minimum 5 years’ experience in a Customer Service or related role in a Food/Beverage/Pharma environment
• Third level Degree or Diploma in a business related or equivalent discipline, or a qualification in Logistics and Transport would be an advantage
• Knowledge/experience in the transport of dangerous goods and ADR regulations
• Knowledge of INCOTERM
• Experience in traffic co-ordination and transport scheduling
• Business proficiency in English
• Excellent PC skills and spreadsheet experience
• Strong analytical skills
• Ability to strategically align distribution processes to fulfill customer requirements
• Knowledge of specific supply chain capabilities, strategies, and interdependencies to perform short and long-term business planning
• Exposure to customs and excise would be an advantage
• SAP experience an advantage
• Excellent approach to Customer care including excellent telephone and listening skills


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