Job Description
Field Service Engineer (Med Device) - Nationwide
Ref No: DT18393
County Dublin, Republic of Ireland
Competitive salary
Job Title: Field Service Engineer
Reports to: Healthcare Technology Manager
This position provides a fantastic opportunity for a motivated Field Service Engineer to join a team of three experienced engineers dedicated to offering technical support for high-quality, precision equipment. The successful candidate will undergo a structured training program, which includes manufacturer-certified courses and hands-on training alongside senior engineers at customer locations. The role encourages professional development, providing the chance to build expertise in advanced equipment and technology within a dynamic, collaborative engineering environment.
Primary Responsibilities:
- Carry out technical repairs, both preventative and corrective, on specialized equipment at customer locations and other designated sites.
- Advise and take the lead on installation requirements for specific healthcare equipment.
- Participate in local and international technical training for products and any other related equipment to build technical knowledge.
- Develop and sustain a high level of technical competence to ensure independent and confident performance on the job.
- Stay informed of emerging technologies relevant to modern technical devices.
- Exhibit commercial awareness and maintain an orientation towards market trends.
- Travel flexibly across the 32 counties to support customers as needed.
- Work collaboratively within the team to achieve organizational and team objectives.
- Assist with administrative tasks related to spare parts inventory and maintain necessary records.
- Align with company policies and procedures to maintain high standards of service and conduct.
- Engage proactively in any team activities that enhance customer satisfaction and team efficiency.
Key Skills:
- Detail-Oriented: Pays close attention to all aspects of work, ensuring accuracy and quality.
- Team Contributor: Proactively helps and collaborates with colleagues, fostering positive team relationships.
- Problem Solving: Employs a structured approach to problem-solving, identifying root causes and evaluating various solutions to implement the best possible outcome.
- Customer Rapport: Builds a positive connection with clients, maintaining an approachable and enthusiastic demeanor.
- Effective Communication: Demonstrates openness, understands others' emotions, and conveys essential information efficiently.
- Multi-tasking: Manages multiple tasks simultaneously and maintains balanced, cooperative relationships. Willing to compromise without compromising integrity.
Qualifications and Experience:
- Degree in electronic, electrical, mechanical, biomedical engineering, or a comparable technical field.
- Proficient in IT and strong communication skills are essential.
- Previous experience in technical services (maintenance and repair) or IT hardware is beneficial but not required.
- Comfortable working within clinical settings and interacting with healthcare professionals (e.g., clinical staff, technicians, engineers).
- Familiarity with relevant EU regulations and standards for technical equipment, such as EN 60601 and ISO quality standards.
- Valid driver’s license.
- Willing to travel regularly throughout Ireland, with occasional further travel as required.
Location: Nationwide