Job Description

Services Manager

Ref No: AM17554

Co. Dublin, Ireland

Competitive salary

Services Manager - Dublin.

Our client is a national organisation providing information, support and advocacy services to people with illness and disability. their families, carers, health professionals and others.

The Services Manager will operate as a member of the Ireland Senior Management Team with the prime responsibility of planning, leading, and managing the services for people living with illness, their family members, and related stakeholders. You will develop and implement a Services Strategy in line with organisational strategic objectives and the corporate Ireland Strategic Plan. This will be done through leadership, motivation, strategic thinking, policy formulation and the forming of strong relationships with internal and external stakeholders, ensuring the highest possible level of quality services to people living with illness in line with their requirements.

You will foster links with all internal Departments, Committees and Groups to enhance delivery and cohesiveness of services. This includes the Board of Directors, the Council. Branch network etc.

Key Requirements for this role: 

Minimum of ten years' experience in a hands-on, frontline operations management role, ideally (not essentially) within care or a related sector, and ideally (not essentially) having familiarity with HIQA standards.
Have a strong track record of achieving agreed Key Performance Indicators (KPI’s) and meeting programme targets in line with a strategic plan and overall mission, vison, values and objectives.
Can demonstrate strong leadership skills, with a proven ability to lead and motivate a geographically dispersed multi-disciplinary team, whilst promoting a positive team ethos.
Can demonstrate flexibility, versatility, and an ability to manage large, multi-disciplinary teams through periods of change.
Can show a strong track record of monitoring service delivery to clients and initiating service improvements that have a positive impact on the client experience.
Can maintain a high level of professionalism when working under pressure.
Excellent people skills and an ability to communicate effectively in a professional manner with a broad range of stakeholders, both internal and external.
Experience in managing budgets, analysing, and extracting data and report writing


The role:

To prepare an annual budget for responsible activities as part of the overall budgetary process
To monitor, review and evaluate the activity and delivery against annual plans on a continuous basis
To report on the implementation of annual plans to the CEO, Board, and relevant sub-committees.
To seek out opportunities for statutory and other funding and submit funding applications where appropriate.
Liaise with external organisations including but not limited to the HSE and the 9 Community Health Organisations (CHO), develop working relationships with these organisations, and engage in joint activities as required.
Develop inter-agency working relationships with appropriate organisations locally, nationally, and internationally.

Assist in the development of online services as part of the organisational response to the Covid 19 crisis.

Create a framework for support groups, both online and face to face.
Champion people living with illness throughout the organisation, advise of changing requirements, deliver process and system changes to accommodate requirements and increase productivity, fostering a continuous improvement atmosphere.
Ideally an extensive knowledge of the Voluntary, Community and Healthcare sectors, with an understanding of disability issues.
Strong people management skills with experience of managing regional locations and teams.
A proven track record of managing change and development and implementing complex change programmes.
Exemplary written and verbal communication skills with an ability to influence and lead people.
Excellent budgetary skills and expertise around services funding.

The position will require travel therefore access to a car together with a clean driving licence .

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