Job Description

Customer Service – Account Manager: North Dublin.

Ref No: DT18198

County Dublin, Republic of Ireland

Competitive salary

Customer Service – Account Manager: North Dublin.

This will be a key, front-office, commercial role in the in the company and requires someone coming from a fast-paced environment. Working with a team of Production, Procurement and Engineering professionals, this is an excellent opportunity to grow and progress your career.

The Role:
• To host customer conference calls, emails and meetings both off-site and on-site
• To manage the customer order books both in terms of the customer portal and the ERP system
• To manage the information flow between the customer and the internal departments through appropriate/relevant media formats
• To process identified reports including on-time delivery, forecasting and sales v forecast
• To report and monitor on key performance indicators for the Customer Service Department
• To manage the quotation process through receipt, distribution, submission and the feedback to the relevant departments
• To participate in the ECN process including the liaising with customers on ECN’s
• To help manage the “Hub” system in place for customers, including the processing of paperwork, stocking, replenishment and distribution
• Identify improvement areas with the Customer Service function and work to implement same
• Work within the team environment to ensure day to day functions and customer care is maintained and upheld

• Experience in a sales or customer service role
• Ability to multitask and juggle several responsibilities simultaneously
• Strong written and verbal communication skills
• High proficiency in Microsoft office (specifically excel)
• Good attention to detail and organisational skills
• Proficiency with common customer success and customer relationship management software, such as customer specific portals & ERP systems


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