Job Description

Customer Services Administrator - County Wexford

Ref No: AM17923

County Wexford, Republic of Ireland

Competitive salary

Customer Services Administrator - County Wexford.

This is a temporary role of circa 9 months' duration approximately, and will report to the Logistics Manager.

In this role you will manage the administration function for the Customer Service and Logistics department.

Key Responsibilities:

• Responsible for arranging and co-ordinating shipments from outside warehouses to delivery at the facility
• Liaise with planning, production, logistics and outside warehouses to ensure smooth co-ordination and timely delivery/collection of shipments into and out of facility
• Co-ordinate cycle counting and liaise with the warehouse to complete the counts
• Record the cycle count results and organise investigation of discrepancies if necessary
• Co-ordinate sampling both on-site and in the outside warehouse
• Liaise with Logistics to co-ordinate the collection from the facility of by-products in tankers or containers
• Liaise with tanker suppliers to ensure positioning of tankers on site when required
• Liaise with the Technical department to approve tankers for filling of by-products
• Raise PO’s as necessary for delivery or collection of shipments.
• Input customer sales orders to SAP
• Pull together paperwork pack for customers after shipments are completed
• Establish and implement policies, procedures, and processes to support the business needs in relation to transport
• Actively support the achievement of company, customer, and individual business objectives in the areas of cost, quality, service, and capability

Skills and Experience required:
• At least three years’ experience in a world-class, high-volume manufacturing facility in a similar supply chain admin role
• Knowledge of transporting dangerous goods would be an advantage
• Ability to collaborate cross-functionally and co-ordinate efforts around process improvement
• Good business knowledge of transport, customers, suppliers, and products
• Excellent analytical, problem solving, decision making and strategic thinking skills, with ability to manage and prioritise multiple conflicting demands
• Excellent communication and interpersonal skills, including influencing, listening, teamwork and building value-based relationships
• High level of PC literacy and exposure to major computer systems. Experience with SAP or similar ERP systems experience an advantage